Undoubtedly, this is the most delicate part of the “IT supports business” mission, for it is the stage in which value is offered in a direct way. Here, the essential issues are to achieve SLAs compliance and the proper resolution of the existent trade off between services reliability and their associated costs.
Several factors, such as the business nature, the organizational culture and the own resources availability, determine the most adequate structure to efficiently offer the services.
After taking into account the diversity of models adopted by companies to organize their IT operation, we have designed our valuable offer so that this can adjust to each specific structure. Each service is designed pursuant to a scope, a geographical and time coverage and an answer time, thus being able to comply with the most demanding SLAs.
Support & Delivery 1-2-3
In order to solve incidents, to handle critical situations and to continuously and gradually improve the operation, our service 1-2-3 is structured according to levels so as to give an answer depending on the nature of the problem.
By combining different professional profiles we have a structure of “Customer Service” which not only guarantees the specific knowledge for each installation but also a deep technical knowledge of the technology involved.
MSS - Managed Security Services
We offer, through our Security Operation Center (SOC), monitoring services and remote management of availability and threats during 24 hours a day and throughout the year:
Our services combine qualified staff and the best practices. On this basis, we help our clients to protect their information confidentiality, availability and integrity.